Terms and Conditions

1. Overview

These Terms and Conditions apply to your use of the Pacific Visa Group website, online resources, enquiry forms, payment links, booking pathways and other website content available at pacificvisagroup.com. By using this website, making an enquiry, booking a service or making a payment, you agree to these terms.

These terms should be read together with our Disclaimer and Privacy Policy. If you formally engage Pacific Visa Group for professional services, a separate consultation, invoice, service agreement, client agreement or written engagement terms may also apply. If there is inconsistency, the specific written engagement terms for the service will apply to the extent of the inconsistency.

2. Website information is general

Information on this website is provided for general information only. It is not personal migration advice, legal advice or a guarantee of eligibility, processing time, approval or outcome. Australian migration law, policy, fees and processing arrangements can change.

You should not rely on website content alone to make an immigration decision. Advice specific to your circumstances requires a consultation or formal engagement with an appropriately registered migration professional.

3. Services and engagement

Pacific Visa Group may provide migration advice, consultation, application assistance, document review, representation or related professional services. The scope, fee, timing and deliverables for any service will be confirmed separately through an invoice, written instructions, service terms, client agreement or engagement communication.

Making an enquiry, booking a consultation or making a payment does not by itself mean Pacific Visa Group has accepted responsibility for lodging an application, meeting a deadline, acting in a tribunal matter, providing ongoing representation or completing any specific outcome. The agreed scope must be confirmed in writing.

4. Service changes, availability and communications

Pacific Visa Group may update website content, pricing, service descriptions, booking processes, payment methods, technology systems, communication methods, forms, resources and administrative procedures from time to time without separately notifying website users. The current website version applies when you access it, subject to any written agreement we have made with you.

We may use reasonable communication channels to contact you about enquiries, bookings, payments, documents or active matters. It is your responsibility to provide current contact details and check messages from Pacific Visa Group.

5. Payments

Pacific Visa Group may accept payments through approved online payment pages, invoice payment links, bank transfer, PayID/mobile payment or other payment methods made available from time to time. Card details are processed by secure third-party payment providers and are not stored on the Pacific Visa Group website.

You are responsible for entering the correct amount, email address, invoice number or payment reference when making a payment. Pacific Visa Group will reconcile payments against payment provider or bank records before updating invoices or client matters.

Card payments may be subject to card processing fees, currency conversion, bank charges or card issuer fees. Any such amounts may be displayed by a payment provider or charged by your financial institution.

6. Refunds, cancellations and service fees

Refunds and cancellations depend on the service booked, work already performed, government or third-party charges, and any specific engagement or invoice terms. Professional fees are generally charged for time, advice, preparation, review, communication and work performed, not for a guaranteed visa or migration outcome.

Government fees, tribunal fees, skills assessment fees, payment processing fees and third-party fees may be non-refundable once paid or incurred. Specific refund or cancellation terms should be confirmed in the relevant invoice, booking terms, service agreement or written communication.

7. Your responsibility

You are responsible for providing accurate, complete and truthful information. You must not submit false, misleading, incomplete or altered information. Immigration matters can be affected by incorrect information, omitted information, changed circumstances or missed deadlines.

You are responsible for reviewing information, forms and documents carefully before approval, signing or submission. You should promptly tell Pacific Visa Group about any change in your circumstances that may affect an enquiry, application, review or advice.

8. Website use and system integrity

You must not misuse this website, interfere with its security, attempt unauthorised access, upload malicious code, copy content for commercial use, scrape the website, or use the website in a way that is unlawful or harmful to Pacific Visa Group or others.

9. Intellectual property

Unless otherwise stated, website content, page layouts, text, graphics, branding, logos and resources are owned by or licensed to Pacific Visa Group. You may view and use the website for personal, non-commercial information purposes. You must not reproduce, republish, adapt, sell, store, distribute or otherwise use website content without prior written permission, except where permitted by law.

10. Third-party websites and platforms

This website may link to or use third-party websites, platforms, payment systems, booking tools, government websites, document services, analytics tools or other external resources. Pacific Visa Group does not control third-party websites or platforms and is not responsible for their content, availability, security, terms, policies or privacy practices.

11. Privacy

Our Privacy Policy explains how Pacific Visa Group may collect, use, disclose, store and protect personal information. By using the website, making an enquiry, booking a service or making a payment, you acknowledge that personal information may be handled in accordance with that policy.

12. Complaints and feedback

If you have a concern about a website issue, payment issue, service issue or communication from Pacific Visa Group, please contact us in writing with your name, contact details and a description of the issue. We will review the matter and respond within a reasonable time.

13. Liability and consumer rights

To the maximum extent permitted by law, Pacific Visa Group is not liable for loss arising from use of this website, reliance on general website information, third-party websites, technical interruptions, unauthorised access, government decisions, policy changes or circumstances outside our reasonable control.

Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot be excluded under Australian Consumer Law or other applicable law.

14. General

These terms are governed by the laws applicable in Western Australia and Australia. References to a law include that law as amended, replaced or re-enacted from time to time. If any part of these terms is invalid or unenforceable, the remaining parts continue to apply.

We may update these Terms and Conditions from time to time. The version published on this page is the current website version.

15. Contact

Questions about these Terms and Conditions can be sent to info@pacificvisagroup.com or raised through the Contact page.